Thank you for enquiring about our services. We are proud to be a family-run business with decades experience in the industry. Please contact us should you require any advice about your order, or if you would like to place a bespoke or large order, we can offer you a free quotation. Please fill out either the email form below, or see our other contact options such as text, whatsapp or talking to us over the phone. If you are still not convinced, why not visit our pages such as why shop with us? or read about our other customers and their case studies; or perhaps view our generous retuns and refunds policy.
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Here at Wessex Trophies we pride ourselves on being the UK’s Friendliest Trophy Shop. We don’t consider it very friendly to mislead our customers about what they will receive so we always do our best to explain the pros and cons as well as the dimensions of all our products. Please find below a list of commonly asked questions about our products as well as useful information such as our size guide.
Products Information FAQ
We’re very sorry to hear that you’ve received the wrong award. Please see our size guide to ensure that you have measured the height of the trophy correctly (please remember that all trophies and awards are measured from the very bottom (including the base) to the very top, and double check your order to see if a mistake was made. If the size is still incorrect please contact us so we can notify our warehouse staff and investigate the problem.
All our trophies are packed carefully to ensure they are not damaged in transit, we also take all necessary steps to notify our courier that the awards are fragile including using ‘fragile’ tape (where appropriate). To reduce our carbon footprint we also use recycled cardboard or eco packaging to pack our awards (where possible).
We carefully watch the stock levels in our warehouse to ensure that we are able to fulfill our orders. There are some factors which are out of our control *cough* Brexit *cough*, however, we don’t use this as an excuse, but it can make importing certain products difficult – although, many of our awards are made in the UK, making this less challenging. If the produce you have selected is out of stock we will do everything in our power to find you a suitable alternative.
During 2020 there was significant concern in the industry about sourcing awards, however, as the world has adjusted this is no longer a significant problem.
Here at Wessex Trophies we are commited to reducing our carbon footprint and reducing the impact we have on the environment. From aiming to source as much as possible from within the UK, to only using carbon neutral delivery options where available we are taking all the steps necessary to stick to our strong ethical guidelines.
Here at Wessex Trophies we do our best to ensure that all our products are clearly labelled, and we also strive to display both the pros and cons of every product, to help you make the best decision according to your needs and budget. All our products are labelled showing their heights, widths and lengths (where appropriate). Please see our size guide below for further guidance.